Frequently Asked Questions
Everything you need to know about your BlackMilk favorites.
How do I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as fit can vary between fabrics like velvet, matte, and shiny finishes.
When will my order ship?
Standard orders typically ship within 3-5 business days. During limited collection drops or sale events, processing times may extend to 7-10 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide from our Brisbane warehouse. Shipping costs and delivery times vary depending on your location and the selected shipping method.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original condition with tags attached. Please note that 'Last Chance' or sale items are often final sale.
How should I care for my gear?
To keep your pieces looking vibrant, we recommend a cold hand wash or a delicate cycle in a laundry bag. Always air dry in the shade and avoid rough surfaces that could snag the fabric.
Can I change my order after it's been placed?
Because our team works quickly to pack your gear, we are generally unable to make changes to orders once they are confirmed. Please double-check your address and cart items before checking out.